MINI
Berry Heathrow
t: 01895 458600
Our star rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Sales
5 comments from
11 reviews
Service
15 comments from
33 reviews
Sales
Service
"Much improved service received from the dealer compared to past experiences"
"Feelt very welcome and well cared for. especially being a motability customer."
"BMW could not have been more helpful even cleaned the car after being in for its problem"
"On time and honest service, appreciate car being cleaned at the end"
"Very happy with service provided by Berry. Highly recommended"
"they can be quite frustrating as i always have to remind them i need the car back by 4.00pm"
"When using the windscreen wash found it to have been filled with just water and not screen wash as on a cold frosty morning three days after after visiting your service team found it frozen and on the M25. Not impressed."
"The chap i dealt with was very helpful and provided some good advice."
"The service department is better than the sales department"
"used my locking wheel nut key, earlier they told me they always use their own and never use the customers"
"My experience at Berry was amazing car was sorted quickly and efficiently. Communication was great and was very pleased with my service advisor."
"They did not get to my house when they said they would, someone from the dealer stole a CD out of my car . I think they are ripping off their customers."
"My car was to be collected but they did not. They did collect it the following day."
"When dropping off the car for a service, the receptionist told me to take a seat and the advisor would be with me shortly. 20 minutes later I went back to the receptionist to find out the delay"
"Very helpfull they keep you informed and nothing is too much trouble."
"Dealt with gemma, who was great, very patient and kept me informed"
"I went into Berry with no intention of coming out with a car, but I did I have dreamt of this car for 7 long years They made my dreams come true. My first car purchase hassle free. Pink ribbon was the icing on the cake Thank you Berry heathrow."
"Andy thompson was the best"
"Staff were very attentive."
"The salesman was great always very friendly and kept me informed at all times"