OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
40 ratings and 32 comments received in the last 90 days.
24 May 2026
I recently purchased a Mini Cooper and I'm genuinely impressed with the overall experience so far.A special thanks to Hamza, my sales associate, who supported me throughout the whole journey - from the day of booking right up to the handover.
22 May 2026
Melina kept us updated, was really knowledgable and helped us pick the right model for us. Her communication throughout the process was excellent!
12 May 2026
Humza and his team were incredibly professional throughout the entire process. Their in depth knowledge of the vehicle's features and systems left me very impressed. Although there is a lot to learn, I am excited about my new goal.
23 April 2026
Humza was incredible from start to finish, he was friendly informative and put us at ease , I have been on notability for over 20 years and this was the best experience I've had
21 April 2026
My experience with Berry MINI Heathrow during the purchase of my first car was excellent. I had a lot of questions about choosing the right car, and Melina was absolutely fantastic throughout the entire process. She was highly professional.
08 April 2026
Melina Singhrao was great, she was very helpful and kept me informed every step of the way. Made me feel completely comfortable every time we met.
03 April 2026
Humza's customer service was excellent from start to finish and the fact that he delivered my car to me made the experience very personable. This service is a very rare experience nowadays and consistency with just one point of contact is great
01 April 2026
It was a beautiful experience the mini sales team was extremely kind and helped me to find the best mini.
01 April 2026
All the staff we came into contact with were engaging and friendly. Our salesperson, Melina Singhrao, was very supportive throughout the buying process - with a lovely combination of giving us accurate technical information whilst being enthusiastic
29 May 2026
Great service
28 May 2026
great quick service before i headed back to work. Even though the car wasn't cleaned initially, they were able to get this done quickly for me. All i had to do was make my payment and no other paperwork.
28 May 2026
No complaints. Everything was done in a timely manner.
23 May 2026
Everyone I speak to during my visit is always friendly and helpful.
16 May 2026
booking was easy kept up to date and car cleaned
04 May 2026
The professional service and kindness that l received was excellent.
29 April 2026
Was greeted very nicely. Shown to an area where I could wait for my MOT to be done. Kept updated on what was going on. I like that my mini gets a wash too. A very nice bonus!
22 April 2026
Attentive Great friendly staff Seamless
20 April 2026
Having my Mini Countryman serviced at Berry Heathrow is an absolute pleasure, I choose too wait for it. I have a coffee, have a look round, no stress. They are always polite & can't do enough for you. Get the car back expertly serviced and clean.
19 April 2026
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FIND Berry Heathrow.
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01895 714 074
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
27 May 2026
When I arrived to collect the car had a scratch on the bonnet and needed a respray. This was rectified but it would have been better if I was informed before collection.