OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
54 ratings and 46 comments received in the last 90 days.
20 June 2026
Melina was exceptionally helpful.
16 June 2026
Helpful & not pushy.
14 June 2026
Amazing service! Everything was explained clearly. Friendly, patient and sound advice given. Very professional with great knowledge about the car and process. The hand over of the car was an amazing experience! We were made to feel very special.
04 June 2026
Good service from Melina at Berry Heathrow
03 June 2026
Good customer service
27 May 2026
When I arrived to collect the car had a scratch on the bonnet and needed a respray. This was rectified but it would have been better if I was informed before collection.
24 May 2026
I recently purchased a Mini Cooper and I'm genuinely impressed with the overall experience so far.A special thanks to Hamza, my sales associate, who supported me throughout the whole journey - from the day of booking right up to the handover.
22 May 2026
Melina kept us updated, was really knowledgable and helped us pick the right model for us. Her communication throughout the process was excellent!
12 May 2026
Humza and his team were incredibly professional throughout the entire process. Their in depth knowledge of the vehicle's features and systems left me very impressed. Although there is a lot to learn, I am excited about my new goal.
14 July 2026
I was kept up to date, smooth transition great customer experience
13 July 2026
Very poor communication from dealer. Been treated as an inconvenience rather than customer.
13 July 2026
Bad communication, service department hide behind emails
09 July 2026
Service was efficient and simple
08 July 2026
The staff and facilities make the whole process of having a car serviced as convenient as possible. There is a quiet, space to work from, coffee machine, friendly, courteous staff. It's just easy , and nice people.
08 July 2026
Great service
05 July 2026
Best service and customer care ever
04 July 2026
The whole experience at Heathrow has left a bad taste in my mouth
01 July 2026
Very helpful, took his time to help, highly recommend.
29 June 2026
the team always look after me and my Mini, i wouldn't go anywhere else
FIND Berry Heathrow.
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01895 714 074
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as the surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
29 June 2026
From the start, Melina was amazing. The definition of going above and beyond customer service.