OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
56 ratings and 39 comments received in the last 90 days.
02 October 2023
Everything was done within a week. Pleased with the service.
25 September 2023
There was a delay in delivery but this was out of the control of mini , Heathrow and Humza kept me fully updated.
25 September 2023
Once again Malaika Sheikh was great in keeping me updated of the progress on the build of the car and creating great anticipation ahead of the delivery of my new car.
12 September 2023
Good customer service , great product rundown
10 September 2023
Sales executive Humza Khan was very polite & professional .
20 August 2023
Very smooth process
08 August 2023
Purchase was very easy and was explained clearly be the salesman. Delivery was a great experience, after the unveiling every aspect of the car and controls was explained fully by the salesman.
08 August 2023
The whole experience, from beginning to end, was great. Malaika was an amazing sales person and made the whole process a lot easier and enjoyable. I really felt she understood what I needed and has been unbelievably helpful from day 1.
07 August 2023
When we decided to purchase the car we told Malaika about our 1st experience of car delivery during Covid. So they ensured we had a lovely experience this time around and arranged for a car reveal with goodies which got our kids and us very excited.
09 October 2023
Nice staff , looks like job was well done. It's been only a couple of days since the service was done will have to wait and watch for few days for results .
06 October 2023
Upon arriving to collect the car, the lady who went to get the keys went missing for 10 mins. We were approached by a kind gentleman from the partner dealership who said he would go find her.
06 October 2023
Excellent service
05 October 2023
Berry focused on its customers experience.I dropped my car off on a Sunday 1400hrs for a Monday service.I was able to put my details in a touch screen and type a short message.The keys label was prepared prior to arrival.Contact was good and pickup.
04 October 2023
There was a days delay in starting the work and your spares department did not hold a component that was required subsequently I was left without a car for the weekend, after complaining I was given a loan car.
03 October 2023
Exceptional service, would highly recommend.
03 October 2023
Brilliant as always
03 October 2023
satisfied but asked twice if i wanted complimentary clean but this was not done.
02 October 2023
The MOT, warranty check and brake pad work took longer than expected given it was a planned drop off an wait.
21 September 2023
Highly professional. Kept me up to date while my vehicle was there.
02 October 2023
Malaika provided frequent updates on the status of my new MINI. She ensured the build of my car was on schedule. It was actually ready to collect sooner than expected, so I've been driving around in a 73 plate in September rather than October!