OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
43 ratings and 36 comments received in the last 90 days.
25 August 2025
Very satisfied with the level of service It was excellent
24 August 2025
Very accommodating and informative
21 August 2025
Completely satisfied, the Mini centre has great amount of knowledge and response to our queries was outstanding.
12 August 2025
Very satisfying experience I had when we were in the Mini centre
04 August 2025
Humza was extremely helpful and very patient with the many questions he was asked. He has also provided aftercare via phone call when we have had problems understanding how the car system works
02 August 2025
Suleman has an excellent customer service skills.
23 July 2025
From my husband's phonecall to Max, to meeting Humza. The service we were given was great. I knew exactly what color and make I wanted. Humza explained everything in depth.
22 July 2025
Humza was absolutely brilliant. His customer service was extraordinary . He initially brought the vehicle of our choice to our house. He has updated us throughout the sales process and made us feel super special. A huge asset to the organisation.
20 July 2025
Melina was amazing but admin shocking!
24 September 2025
Always happy to see the team and a painless experience from start to finish
18 September 2025
Great customer attention.
16 September 2025
Showroom was beautiful, team were helpful, knowledgeable and keen. We had a few teething issues when we first collected the car, but thanks to Suleiman and Max, things were sorted out quite quickly.
15 September 2025
Good service.
13 September 2025
Little things like adjusting wing mirrors, switching off auto head lights and not saying, is annoying and takes age off true customer service.
13 September 2025
For the reasons above everyone I came into contact with was professional and friendly
08 September 2025
They help me with my check engine light very quickly. They found a slot on the same day to help me with a car
06 September 2025
Good service but more flexibility needed, as had to take day off work and was lucky I had one day left to take
03 September 2025
The staff are always amazing. Wish the car park was bigger. It would always be good to have a ladies separate from the disabled loos.
28 August 2025
Really good, Humza made the experience memorable
01 September 2025
Great team managing each step of the journey.